FAQs About Our Services
Want a FREE Visit?
With every referral you send to Pampered Paws and they book services with us, you will receive a free 30 minute visit.
What is a Meet & Greet?
A Meet and Greet is the first step to pet care service. Here you’ll meet your pet sitter and show them your pets’ routine, location of supplies and provide any additional relevant information about your home and pet.
To prepare for your Meet and Greet, log in to our online scheduling software and click on New Client and register. Once that is completed we will set up a meet & greet with you at your home, Free of charge.
How are Keys handled and how will you access my home?
The safety of your home and your pet(s) are our top priority. During the Meet and Greet you must provide us with (2) keys to your home. Keys are marked with your pet(s) names only. If you live in a gated community, you also must provide a gate card, gate remote or access codes. We will not access your home via the leasing office, calling you, or by receiving access through a concierge or a neighbor/friend.
Why do I need (2) sets of house keys?
We require two sets of house keys from all clients. One set of keys remains in the care of your primary pet sitter and the other set is kept in our office safe to be used in the case of a lock-out or emergency. Also garage door codes & keyless locks don’t always work. We have been locked out of homes on numerous occasions because we didn’t have keys. Failure to provide 2 keys will incur a trip charge to make a copy for the office.
Is Pampered Paws Pet Sitting Bonded & Insured?
Yes we are through Pet Sitters Associates.
Do you work on holidays?
Yes, we work 7 days a week and 365 days of the year and we don’t charge extra to work on a holiday.
Does Pampered Paws Pet Sitting offer in-home boarding?
We do not. We aren’t a boarding facility. We are a mobile pet sitting service that comes to you.
How much notice do you need to schedule a pet sit or a dog walk?
We request a 48 hour notice but we are flexible to our regular weekly clients. If you aren’t a client yet, we request that you schedule as far in advance as possible.
Do you offer every other day cat sits?
We do not. For the safety and well-being of your pet we must visit everyday.
My neighbor offered to help out with visits, can you just do the late night visits?
Sorry we do not share visits with others that aren’t insured & bonded. Our liability insurance doesn’t cover anyone else but Pampered Paws Pet Sitting.
Will you leave our house key after your last visit?
Flights get delayed, vacations get extended at the last minute and emergencies can happen. These are all reasons why we DON’T leave your keys. Rest assured, all client keys are kept in a secured and locked location. Besides that we are cheaper than a Lock Smith if you were ever to get locked out.
What forms of payment do you take?
Cash, Zelle, and Debit Card, MC, Visa, American Express
Do you have a cancellation policy?
Yes, We require a 48 hour notice for all vacation/business travel or client will be billed the rate of one visit. For all daily walk visits Pampered Paws must be notified by 7am of day of service or client will be billed in full for booked services. In the event of an early return from a trip No refunds or credits are given as we have reserved that time for your pet care.